Do & Don’t Customer

Effective Date: January 1, 2025

Here’s a Do’s & Don’ts guide for FINSOVA customers:

Do’s for FINSOVA Customers

1. Complete KYC Requirements:
   Ensure that your KYC (Know Your Customer) process is completed and up-to-date as per regulatory guidelines before availing of FINSOVA services.

2. Provide Accurate Information:
   Always provide accurate and verifiable personal and financial details while registering and using the platform.

3. Use Secure Devices:
   Access the FINSOVA platform only on secure and trusted devices to protect your account and personal information.

4. Report Unauthorized Activity:
   Notify FINSOVA immediately in case of unauthorized access, suspicious transactions, or security breaches.

5. Keep Credentials Confidential:
   Always safeguard your account credentials, including your username, password, and PIN.

6. Verify Transactions:
   Double-check transaction details before confirming payments or transfers to avoid errors.

7. Stay Updated on Policies:
   Regularly review FINSOVA’s terms, conditions, and policies to stay informed about any changes.

8. Use Services Responsibly:
   Ensure you comply with legal and ethical guidelines while using FINSOVA’s services for personal or business purposes.

Don’ts for FINSOVA Customers

1. Share Login Details:
   Never share your account login credentials or OTPs with anyone, including FINSOVA representatives.

2. Engage in Fraudulent Activities:
   Do not use the platform for illegal, unethical, or unauthorized transactions.

3. Ignore Security Updates:
   Avoid ignoring system prompts for password updates or other security measures.

4. Use Public Wi-Fi for Transactions:
   Refrain from accessing your FINSOVA account or making transactions over unsecured public Wi-Fi networks.

5. Delay Reporting Issues:
   Do not delay reporting unauthorized transactions, failed transactions, or discrepancies in your account.

6. Misuse the Platform:
   Avoid creating multiple accounts, submitting fake documents, or abusing the platform’s features.

7. Bypass Regulatory Requirements:
   Do not attempt to bypass or provide false information during the KYC/KYB verification process.

8. Use Weak Passwords:
   Do not use easily guessable passwords like “123456” or “password” for your account.

Note: FINSOVA reserves the right to suspend or terminate accounts involved in any activities that violate these guidelines or applicable laws.