Last Updated: DD MMM YYYY
Company: Finsova Fintech Pvt. Ltd.
Scope: Transactions & Services
Important: Refund timelines can depend on the biller/bank/network. Always keep your transaction receipt
or reference ID for faster support.
Successful payment
If status is “Success”, refund may depend on biller policy (rare cases).
Failed / Pending
If amount is debited but status is failed/pending, it is usually reversed.
Need help?
Share reference ID + date + amount to raise a support ticket quickly.
1) Definitions
- Refund: Amount returned to the payer after a confirmed reversal or adjustment.
- Reversal: Automatic return initiated by bank/network when a transaction fails or is not completed.
- Pending: Transaction not confirmed yet (biller/bank response awaited).
2) When refunds/reversals apply
Refunds or reversals may apply in cases such as:
- Transaction status shows Failed but amount was debited.
- Transaction remains Pending beyond the standard processing time.
- Duplicate debit for the same transaction (subject to verification).
- Incorrect posting by biller after successful payment (rare; depends on biller policy and investigation).
3) BBPS bill payments (Utility Bills)
BBPS transactions typically provide instant status with a reference ID. If a BBPS payment fails but the amount is
debited, reversal is generally processed as per the bank/biller timelines.
- Success: Amount is considered paid to the biller. Cancellation may not be possible.
- Failed: If debited, reversal is initiated automatically in most cases.
- Pending: May resolve to success or fail. If failed after pending, reversal may apply.
4) Vendor payments / payouts (if applicable)
For vendor payment services (including payments funded via credit card, where applicable), refunds or reversals
depend on settlement status and partner processing rules.
- If a payout is not processed, reversal/refund may be initiated after verification.
- If payout is already settled to the beneficiary, cancellation may not be possible.
5) Typical timelines
Actual timelines vary based on bank, biller, payment network, and partner processors.
- Automatic reversal (failed but debited): Usually within 1–7 business days (varies).
- Pending resolution: Can take up to 24–72 hours (sometimes longer depending on biller/bank).
- Chargeback/dispute (card payments): As per card network and issuing bank timelines.
6) How to request support for a refund
To help us resolve your issue faster, share:
- Transaction / BBPS reference ID
- Date & time of transaction
- Amount and biller/vendor name
- Mobile number used (if applicable)
- Screenshot of debit/receipt (optional but helpful)
7) Cancellations
Many transactions (especially utility bill payments) cannot be cancelled once successful. If you entered incorrect
details, contact support immediately with the reference ID to check possible resolution.
8) Exceptions
- Refunds may not be possible if the transaction is confirmed as successful and posted to the biller/vendor.
- Processing may be delayed due to bank holidays, network downtime, or biller response issues.
- Fraudulent or suspicious requests may be rejected after investigation.
9) Contact
- Support email: admin@finsova.org
- Refunds email (optional): refunds@yourdomain.com
- Phone: +91- 9549038395
Note: Replace placeholders (emails, phone, date) before publishing.